Before your first sign-up, or the moment registration stops, read this page and then try again.
Three screens, in order
When a sign-up stalls or you open the account, go through these screens in order.
Your email address and password become the login, so use an address you check daily. Check that Australia and A$ are selected before you continue.
Name, date of birth and address must match your photo ID exactly, because the later identity check compares them with that document.
Confirm the email from Cafe Casino first. Once you follow its link, the account is active, and the welcome offer is chosen in the cashier when you make your first deposit.
Shows what your account does in its first days, from the confirmation email to the 39-hour check.
Right after you submit the form, your account exists, but the confirmation email is the next step. Open that message and follow the link, then sign in with the email address and password you chose. Your first deposit can start from A$18. Pick the welcome offer in the cashier at the moment you pay in, because no code is needed. Deposit limits, loss limits and session reminders are available from the first day. Identity documents come later. The check takes 39 hours and must finish before your first withdrawal.
The first time you sign in, your email address becomes the key to the account, and a reset link goes only to that inbox. Give that inbox its own strong password and turn on two-step sign-in where your email provider offers it. Store the account password in a password manager rather than in a note on your phone. Lock your screen whenever you step away from the device. Never pass a reset link to anyone, including someone who says they work for support.
Once the document check begins, the name and address on your photo ID and proof of address are compared with the details in your account. A small gap, such as a missing middle name or an older address, can slow the check down. Cafe Casino operates under licence ALSI-878471 from the Anjouan Offshore Finance Authority, and that licence requires these identity checks before the first withdrawal. Check the match before you upload anything, because a second round would add more time to the 39-hour check.
Gather these before you begin, so the later check does not stall.
Stuck on sign-up?
Cafe Casino publishes the conditions up front so you can check them before you register.
| Condition | What applies here |
|---|---|
| Minimum age | Aged 18+ only |
| Where you live | Residents of Australia |
| Accounts per person | Only one, duplicates are closed |
| Data that must match | Name and birth date, as on ID |
| Account currency | Australian dollars, A$ |
| Entry deposit | A$18 minimum; welcome offer after sign-up |
First deposit
Once your account is open, the minimum deposit is A$18, and the payment methods below are the ones Cafe Casino accepts.
| Pay with | Starting at | Up to | Processing time |
|---|---|---|---|
| PayID | A$18 | A$24,700 | Paid out in 13 mins |
| POLi | A$18 | A$24,700 | Paid out in 13 mins |
| Neteller | A$18 | A$24,700 | Paid out in 13 mins |
| Maestro | A$18 | A$24,700 | Arrives in 65 hours |
| Apple Pay | A$18 | A$24,700 | Arrives in 13 minutes |
| Visa | A$18 | A$24,700 | Paid in 65 hours |
| Paysafecard | A$18 | A$24,700 | Paid in 13 minutes |
| Jeton | A$18 | A$24,700 | Arrives in 13 minutes |
| Skrill | A$18 | A$24,700 | Paid in 13 minutes |
Two parts
Cafe Casino keeps the same sign-up on every screen, so nothing changes when you switch devices.
When you sign up on a phone, the steps keep their order and simply stack one under another. You can reach the form through the mobile browser or the iOS and Android apps. Scroll slowly and check each part before you move on.
Once the account exists, you sign in with the email address you chose during registration, on any device. Forgot the password later? A reset link goes to that same registered address, so keep access to it. Use the same login on the mobile browser and in the apps.
One welcome match
Straight after registration, the welcome offer waits for you in the cashier, and you pick it when your first deposit goes in.
New players
112% worth up to A$1,240 + 248 bonus spins
The cashier shows a 112% match up to A$1,240 plus 248 free spins. Wagering 38x, valid 41 days, minimum deposit A$18.
Grab offer18+ · Gambling can be addictive, so play responsibly and stick to limits you set.
Weekend players
50% worth up to A$500
On weekends the cashier lists a 50% reload up to A$500. Minimum deposit A$18, wagering 38x, valid for 5 days.
Claim offer18+ · Gambling can be addictive, so play responsibly and stick to limits you set.
Weekly players
6% · up to A$480
The cashback section shows 6% of net losses from the week, up to A$480, paid weekly. Wagering is 5x.
Get bonus18+ · Gambling can be addictive, so play responsibly and stick to limits you set.
Stuck right now
Any time the sign-up stops, you can reach the team around the clock by live chat, phone or email. Use [email protected] when you want the problem in writing, or call +61 92 475 9749 for a spoken answer.
When a step stops you, live chat suits best. Keep the screen you are on and its exact message in view.
When a case grows tangled, a phone call suits better than writing. Note the screen message and the time the problem started.
Before you write about access, have the registered email address and the device you used at hand. Both help the reply match your attempt.
Sign-up help
Removes the worry that a failed sign-up leaves you with no option but a second account.
An earlier sign-up may hold this email address, which is why the form refuses it. Your details look correct, yet the form refuses the address.
Often one field is empty or formatted differently. The page reloads with your entries intact and no next step appears, which is the sign.
Your self-exclusion was set earlier and runs to its end, as it cannot be shortened. Sign-up stops even though your details are correct.
Three checks ahead
Our licence requires these checks before any payout, and verification takes 39 hours.
| Document | What it confirms |
|---|---|
| photo ID | Your identity and date of birth · Once you have registered |
| proof of address | Your residential address · Needed before any payout |
| payment card image | Ownership of the payment card · At the latest before withdrawal |
We keep the answers short because you came here to play, not to read small print.
Start chatYes. Cafe Casino holds licence ALSI-878471, issued by the Anjouan Offshore Finance Authority. The operator is Cafe Casino LLC, registered in Anjouan. If you want more detail on the licence, our support team can help.
Accounts run in Australian dollars, A$, which is the currency you choose at sign-up. Pick it with care. If you need to change it after you register, contact support before you deposit.
The welcome offer follows registration, so it is ready for your first deposit. You choose it in the cashier when you make that deposit. Check its terms there before you confirm.
No. Only players aged 18+ can register, and you confirm your age as part of sign-up. Please do not use anyone else's details to get around this.
Cafe Casino runs on iOS and Android apps as well as the mobile browser, so you can choose whatever suits your phone. Keep the same e-mail address on every device, since it is how you sign in.
Checks take about 39 hours. The licence requires us to confirm who each player is before a first withdrawal, so the check is part of the process. Clear photos of each document help it move without a second round.
Your e-mail is also your login, so treat any change as a support request. Get in touch before you change details that appear on your documents, since they are checked. Our team can confirm what can be updated on your account.
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